The decision to open a business and pursue entrepreneurship in the United States requires courage and commitment, for both local residents and immigrants. However, the path to success often includes barriers such as language, the challenge of building a solid network, and, unfortunately, exposure to hostile, xenophobic, or prejudiced work environments.
It is in this context that Zdo presents a distinctive value proposition. More than a service platform, Zdo is a monitored and secure app built with respect for diversity at its core. Our central pillar is simple and nonnegotiable: zero tolerance for any form of harassment or discrimination.
At Zdo, your talent is the focus, and your protection is the priority. Continue reading to learn more!
The Zdo philosophy: work safety and protection first
While many platforms prioritize transaction speed above all else, Zdo was created with a deeper mission: to ensure the safety and social protection of every business registered on the app.
This focus turns Zdo into a community, not just a digital platform. We understand that professional success is only possible in an environment where people are valued and respected.
Our zero-tolerance policy guarantees that the app is rigorously monitored to protect the community against xenophobia, harassment, and discrimination. Ensuring that every interaction is conducted with dignity is fundamental. Our priority is providing your company with the peace of mind to focus on delivering the best work for your clients.
Security mechanisms: ensuring a monitored environment
The first step in building a safe environment is confirming the identity of every user—both service providers and clients. Fake profiles pose direct risks to trust and safety.
To address this, Zdo implements a robust identity-verification process that ensures the integrity of the user base. This process requires the submission of official documents with business and client information, as well as proof of bank-account ownership, ensuring that transactions remain legitimate and traceable.
To maintain this integrity over time, we conduct periodic data validations, a security procedure similar to those used in banking apps. This additional layer of verification is essential for your protection.
Read also: 5 Steps to Start Working as a Freelancer Safely in the United States
Zero-tolerance protocol: how Zdo handles cases of abuse
Zdo maintains a strict stance against unacceptable behavior. For us, respect is mandatory. Harassment, xenophobia, and discrimination are real threats that can compromise an immigrant’s professional life.
For this reason, we have implemented a swift response protocol. Any reported case of harassment, xenophobia, or discrimination is handled with maximum seriousness. Our team immediately analyzes the incident, reviewing communication and interaction logs within the app. We act quickly to protect the affected party and maintain the integrity of the platform.
Consequences for violators are immediate: users—providers or clients—who break the code of conduct are permanently removed from Zdo. In severe cases, when applicable, we escalate the matter to our legal department and the relevant authorities, reinforcing our legal and social commitment.
Beyond security: tools that empower businesses
Zdo is more than a safe environment; it is a platform designed to strengthen your position in the U.S. service market. Recognizing communication as a major barrier, Zdo integrates technological solutions that support your growth.
Real-time translation and integrated chat eliminate the language barrier, allowing clear and professional communication with local clients. This not only facilitates negotiation but also ensures that both sides fully understand service details.
To enhance visibility, Zdo offers a verified digital portfolio. With a validated profile and the ability to collect positive client reviews, you build a trustworthy reputation quickly—putting you on equal footing with more established professionals.
The platform also streamlines transactions. Using ZIP-code geolocation, Zdo connects you to nearby jobs. Payments are processed securely through Stripe and released only after clients confirm satisfactory service.
With accessible subscriptions, Zdo democratizes access to these essential tools, ensuring safety and growth remain within reach for everyone.
Read also: Zdo and Inclusive Design – How We Support Job Seekers in the U.S.
What to do if you encounter a problem?
Even in an environment with zero tolerance for harassment and discrimination, unforeseen issues can occur. Zdo monitors the platform continuously and ensures you have quick, effective support should any difficulty arise.
Our team is ready to handle your questions and take immediate action on any complaint. Your safety and peace of mind are our top priorities.
Below are some frequently asked questions and the steps you should follow to ensure any issue is addressed:
1 – How do I report an issue on the day of service?
On the scheduled day, the “report” button appears within the job interface. Select the reason (delay, absence, inappropriate behavior, safety concern, etc.) and provide a brief description. The report is sent directly to customer support.
2 – What situations can I report?
Denied access, client absence, delays, offensive behavior, breach of trust, harassment, or attempts to negotiate outside the platform.
3 – What happens after I file a complaint?
The support team analyzes the case, reviews the logs, and may take action such as mediation, payment hold, user suspension, or professional replacement.
4 – Is my data secure?
Yes. Zdo uses Stripe and complies with strict security protocols. Your data is never shared.
5 – What is the support response time?
Up to 24 business hours for simple cases, and up to 48 business hours for disputes.
6 – Can support intervene during an ongoing job?
Yes, if there is a risk or critical situation.
7 – Can I communicate with support in other languages?
Yes. Zdo offers multilingual support in English, Spanish, and Portuguese.
Join the Zdo community, where respect comes first
Zdo exists to support service businesses on their professional journey, offering safety and social protection so your company can grow without fear.
We reaffirm our commitment to zero tolerance for any form of prejudice, combined with empowering tools such as real-time translation and verified professional profiles.
Build your career in the U.S. in an environment where your dignity is safeguarded. Download the Zdo app (available on Google Play and the Apple Store)* and join a community that values you.
*Available across the United States.
Read also: Meet Zdo – Work in the United States with Dignity, Visibility, and Safety